Find out more

Frequently Asked Questions

Got questions? We’ve got answers. Find everything you need to know about Ride Fire, from bike specifications to ordering and delivery. Explore our FAQs for quick, clear answers to your most common questions.

01How do I order and what happens next?

Ordering is easy. Select the bike and size you want that is in stock and checkout in the normal way. As soon as you’ve done this we will get in touch with you. We need to do this just to confirm and specific requirements but also to let you know the anticipated delivery time and start your journey on your new FIRE bike.

02What if I would like some changes to the spec?

We offer limited variation from the spec but it is possible. You are welcome to discuss in advance by contacting us on info@ridefire.cc

03What are the lead times from point of order?

If your bike is in stock we aim to get it dispatched to you within 5-7 working days. The only reason for the slight delay is so that we can complete the final steps of the build and check the bike over prior to dispatch. We will keep you updated throughout the journey and update you immediately if there are any changes. 

04How do I pre-order?

If the bike you want is out of stock then don’t panic. We will aim to keep the site updated with estimated timescales, but its always worth checking with us via info@ridefire.cc for the latest situation. If you want to pre-order contact us and we’ll take you through the process. We understand that supply is difficult at the moment and we will do whatever we can to fulfill your order as quickly as possible.

05Do I have to pay in full for a pre-order?

No, if a bike is out of stock you will not be able to order direct from the site. To pre-order drop us a line and we’ll take you through the process and if you want to proceed we’ll take a deposit by issuing a PayPal invoice.

06What about after sales support?

We are always here to help contact us with any questions. Furthermore we will shortly be launching Club Ride FIRE which is an owners club for ALL who buy a new FIRE. Within that we will be creating a owners portal for continued updates and support on how to keep your FIRE in top running order.

07Can I see or try a bike before I buy?

At present we cannot offer any in person viewings or bike demos but we aim to offer this as soon as we can. 

08Can I buy a frameset only?

Yes you can. Please see our shop page for details and prices

09If I have my own groupset can you build the bike for me?

Groupsets and parts are in short supply at the moment so we understand that you may find it easier to use an existing groupset to fit to a new FIRE frame. We can help, so contact us and we’ll see what we can do.